Our Services / Business Development and Sales / Conversion and Customer Retention Improvement
Conversion and Customer Retention Improvement
Increasing the share of prospects who become customers and of customers who stay after the first purchase.
Problem it solves
Prospects lost along the pipeline stages, and customers who do not return after the first dealing.
Scope
- Measuring conversion stages and drop-off points
- Reasons for losing customers
- Improvements to the sales pipeline and customer service
- A customer retention plan
- Tracking indicators
Outputs
- Drop-off analysis report
- Conversion improvement plan
- Retention plan
- Tracking indicators
Not included
- Operating customer service
- running loyalty programs.
Typical duration
4 to 6 weeks
Durations are planning estimates for an average engagement. They vary with the size of the business and how fast information is provided, and they are not a promise to a client. The duration of each engagement is set in the written proposal you receive.
Related decision tool
Next step
Start with our free diagnostic for a first, structured reading of your sales and customers, or contact us for a free first consultation with no commitment.